Cancelation and Return Policy

Overview and Background

Wurthy as payment infrastructure provides a cancellation and return policy that allows for the consideration of our business partners. The following policy articulates Wurthy’s position as a 3rd party provider supporting transactions between businesses as well as businesses and customers.

Policy Statement

Cancellations and returns are at the discretion of the originating business. Consumers will need to contact the business directly where the purchase or transaction was made to process a return or cancel an order. The store will follow their policy on returns, cancellations, missing orders, and damaged or defective items. Wurthy can’t cancel or refund an order until Wurthy receives confirmation from the business.

Exception is made in case of fraud on account of the business originating or customer fraud. Those transactions will be canceled in accordance with our effort to reduce misuse of the platform.

Because of the Fair Credit Billing Act (FCBA), Opens overlay of 1974, consumers are protected against creditors in certain situations regarding unauthorized charges and certain billing errors. Under this act, you're entitled to take action against a credit card issuer in circumstances for these types of charges:

• Unauthorized charges
• Charges with an incorrect amount or incorrect date
• Charges for undelivered goods and services
• Calculation errors
• Failure to post payments or credits for returns
• Failure to send bills to your current address
• Charges for which you request clarification or written proof of purchase

Regardless of the issue, it's important to contact the merchant first and try to resolve the matter with them. A customer should use the following steps before submitting a dispute:

• Review the details of the charge: You can review transaction details on your account such as the merchant's name, phone number and your past activity with the merchant.
• Contact the merchant: Merchants can resolve charge errors within a few days, where it can sometimes take Wurthy weeks to resolve. Keep track of the date you contact them, who you speak with, and their response. We may ask for these details if you decide to open a dispute later.
• Still not resolved? We'll look into it - send an email to support@wurthy.co. In the subject line - write [your name], customer dispute for transaction with [business name]. In the body of the email please provide as much detail and information as possible. A member of the Wurthy support team will reach out to you within 5-7 business days.

You must submit your dispute within 60 days of the transaction signing.